What can we help with?
- How does booking work?You request, your card is held, and the owner's yes is what charges it.
- How do I cancel or change a booking?Ask the owner. Their terms decide, and any refund comes from them.
- The owner hasn't repliedGive it a day, then tell us and we'll chase them in person.
- Could my booking clash with something booked elsewhere?Rarely, and only for a short window. Some owners take bookings on another platform too, and we read their calendar every couple of hours rather than instantly.
- Who do I pay, and how?By card, once. On a request it is held first and charged only if the owner says yes.
- When am I charged?Held when you ask, charged when the owner says yes.
- What currency are prices in?Shown in US dollars. Some listings are charged in pesos — it says so before you pay.
- Is there a deposit?That's the owner's own term. Ask before you confirm.
- I can't log inAlmost always a forgotten password. Reset it — the link lands in a minute.
- It says I already have an account, but I never made oneYou probably did, earlier. Reset the password rather than signing up again.
- How do I change my password?Use the reset link — it works whether or not you remember the old one.
- Do I need separate accounts to book and to list?No. One account does both.
- How do I list my place?Choose “Add a listing”, then fill in one form.
- How do I set my location on the map?Click the map in the listing form to drop a pin, then drag it.
- What does it cost to list?Listing is free. Our fee is added on top and paid by the guest.
- When does the money reach my bank?Stripe holds each payment briefly, then pays out — 2 days in the US, 7 in Mexico.
- What happens if I have to cancel on a guest?Tell them early. Cancelling frees the dates; refunding is your call.
Not here? Write to us — a small town, a short conversation.