Help centre
What can we help with?
Type a question the way you'd say it. If the answer isn't here, write to us — this is a small town and a short conversation.
Booking
Requesting, confirming, changing and cancelling.
Paying
Who you pay, when, and in what currency.
- Who do I pay, and how?By card, once. On a request it is held first and charged only if the owner says yes.
- When am I charged?Held when you ask, charged when the owner says yes.
- What currency are prices in?Shown in US dollars. Some listings are charged in pesos — it says so before you pay.
- Is there a deposit?That's the owner's own term. Ask before you confirm.
Your account
Signing up, signing in, passwords.
- I can't log inAlmost always a forgotten password. Reset it — the link lands in a minute.
- It says I already have an account, but I never made oneYou probably did, earlier. Reset the password rather than signing up again.
- How do I change my password?Use the reset link — it works whether or not you remember the old one.
- Do I need separate accounts to book and to list?No. One account does both.
Listing your place
For owners, teachers and anyone hiring something out.
- How do I list my place?Choose “Add a listing”, then fill in one form.
- How do I set my location on the map?Click the map in the listing form to drop a pin, then drag it.
- What does it cost to list?Listing is free. Our fee is added on top and paid by the guest.
- When does the money reach my bank?Stripe holds each payment briefly, then pays out — 2 days in the US, 7 in Mexico.
- What happens if I have to cancel on a guest?Tell them early. Nothing is ever debited from you automatically.
Trust and safety
Verification, reviews, and what to do when something's wrong.
Still stuck?
Ask before you book rather than after. We know this town — if something needs sorting out in person, there is somebody to call.