Terms of Service

1. Who we are and what this is

Rent La Ventana (“Rent La Ventana,” “we,” “us”) is based in San Diego, California, United States. We operate an online marketplace (the “Platform”) that connects people who want to rent homes, experiences, gear, and other listings (“Guests”) with the owners and providers who offer them (“Owners”). By creating an account or using the Platform, you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Platform.

The listings themselves are in La Ventana and El Sargento, Baja California Sur, Mexico, and the Owners are independent of us.

2. Our role — we are a venue, not a party to your booking

Rent La Ventana is a technology platform only. For listings offered by independent Owners, the rental or service agreement is formed directly between the Guest and the Owner. We are not a party to that agreement, we do not own, operate, manage, or inspect those listings, and we are not a real-estate broker, travel agency, insurer, or property manager for them. We provide the tools to discover listings, communicate, book, and pay — nothing more.

Because of this, the Owner — not Rent La Ventana — is responsible for their listing, their property, and their guests, and for resolving issues that arise from a stay or service.

Exception — Rent La Ventana Managed (“Seasonal”) listings. A limited set of listings marked “Seasonal” or “Managed” are properties Rent La Ventana manages on the Owner’s behalf under a separate management agreement. For those specific listings only, we take a more active role (for example, coordinating the lease and holding a security deposit). Those listings are governed by their own lease and management terms in addition to these Terms.

3. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract.
• You are responsible for the accuracy of your account information and for keeping your login secure.
• You are responsible for all activity under your account.

4. Payments

Payments are processed by Stripe using Stripe Connect. Depending on where an Owner banks, the charge is made on the Owner’s own Stripe account, or by Rent La Ventana, which sends the Owner’s full share on to their own payout account. Either way, Rent La Ventana keeps only the service fee.

• Service fee: a service fee is added on top of the Owner’s price and shown to the Guest as its own line before payment.
• Payment processing fee: Stripe’s processing fee (approximately 2.9% + $0.30) is added to the Guest’s total at checkout, so the Owner receives the full listed price and the platform retains the service fee in full.
• Owner payouts and taxes: Funds settle to the Owner’s own Stripe or payout account. Owners are solely responsible for their own taxes, permits, and legal compliance in the jurisdiction where the property or service is located. Rent La Ventana does not withhold or remit taxes on an Owner’s behalf.

5. Booking process (request to book)

Most listings use a request-to-book flow: when the Guest submits a request, the Guest’s card is authorised for the total but not charged. The Owner accepts or declines; acceptance charges the card, and a decline, or no answer within five days, releases the authorisation. Listings marked to book instantly are charged at once. A booking is only confirmed once payment succeeds. Owners are expected to honor confirmed bookings; Guests are expected to honor the Owner’s house rules and the booking terms shown at checkout.

6. Owner responsibilities

• Have the legal right to list and rent the property or offer the service, including any required permits, licenses, HOA/condo permissions, and insurance.
• Provide accurate listings, photos, pricing, availability, and house rules, and keep them current.
• Comply with all applicable local, state, and national laws, including tax, safety, and short-term-rental regulations.
• Respond to booking requests and Guest messages promptly and honor confirmed bookings.
• Handle Guest issues, damages, and refunds for your own listings in good faith. You refund from the booking or order while the payment is in Stripe, and directly after that (see the Refund Policy).
• Manage the gap if you take bookings elsewhere. Where you connect a calendar from another platform, we read it periodically — approximately every two hours — and not at the moment anything changes there. A slot taken elsewhere can therefore still show as available here until the next read, and a booking taken in that interval is a valid booking. Leaving whatever margin that requires, and keeping the connection working, is yours.

7. Guest responsibilities

• Provide accurate information and use listings responsibly and lawfully.
• Follow the Owner’s house rules and the booking terms.
• Be responsible for damage you or your party cause; the Owner may seek reimbursement or retain a deposit per the listing terms.

8. Reviews

Reviews are governed by the separate Reviews Policy, which forms part of these Terms.

9. Prohibited conduct

You agree not to: circumvent the Platform to avoid fees once introduced through it; post false, misleading, infringing, or unlawful content; harass or discriminate; scrape or misuse the Platform or its data; or use the Platform for any illegal purpose.

10. Disclaimers

The Platform and all listings are provided “as is” and “as available.” Rent La Ventana does not warrant the accuracy of listings, the condition, safety, or legality of any property or service, or the conduct of any Owner or Guest. To the fullest extent permitted by law, we disclaim all warranties, express or implied.

Calendar synchronisation is periodic and is not warranted to be current. Where an Owner connects a calendar hosted by another platform, we read it on a schedule — approximately every two hours — using the iCalendar format that platform publishes. We do not receive notice of changes as they happen, we cannot reserve or hold availability on another platform, and availability shown here may therefore lag what is true elsewhere. A booking accepted during that interval is valid, and responsibility for resolving any resulting conflict rests with the Owner.

11. Limitation of liability

To the fullest extent permitted by law, Rent La Ventana is not liable for indirect, incidental, or consequential damages, or for the acts or omissions of Owners or Guests. Our total liability arising from your use of the Platform will not exceed the total service fees you paid to Rent La Ventana in the three months before the event giving rise to the claim, or US$100, whichever is greater.

12. Indemnification

You agree to indemnify and hold Rent La Ventana harmless from claims arising out of your listings, your bookings, your conduct, or your breach of these Terms, to the extent permitted by law.

13. Disputes between users

Disputes about a stay or service are between the Guest and the Owner. Rent La Ventana may, at its discretion, help the parties communicate or reach a resolution as a good-faith facilitator, but we do not adjudicate disputes, guarantee any outcome, or act as an arbiter or insurer. See the Refund & Dispute Policy.

14. Intellectual property

The Platform, its design, and its content are owned by Rent La Ventana or its licensors. Owners grant Rent La Ventana a license to display their listing content (text and images) to operate and promote the Platform. You represent that you own or have rights to any content you upload.

14a. Your photos in our promotion

By adding photos, videos or other images to a listing or a business page, an Owner grants Rent La Ventana a non-exclusive, royalty-free, worldwide license to use, copy, crop, resize and publish them, together with the listing’s name and business name, on our social media accounts (for example Instagram, Facebook and WhatsApp channels), in emails, and in other marketing, to promote the Owner, their listings and the Platform. We may tag or credit the Owner. We do not sell the images or license them to anyone else.

You confirm that you have the right to grant this, including the permission of any identifiable person shown in an image. If you ask us at hello@rentlaventana.com, we will stop using an image in new posts and remove posts on our own accounts that show it. Copies already shared or saved by others are outside our control. The license for existing posts otherwise continues after a listing is removed.

15. Automated features (AI)

Some features use artificial intelligence, provided by Anthropic: the help assistant, the automatic translation of listing text between English and Spanish, and the tool that arranges an imported listing into our form. The help assistant says it is AI, and you can ask for a person at any time.

AI output can be wrong. The help assistant’s answers are general guidance, not a promise about a booking, a price or a refund — the listing, your booking and these Terms decide those. Owners are responsible for checking their listings, including any translated or imported text, before and after publishing. No booking, payment, refund or account decision is made by AI.

16. Governing law and dispute resolution (platform)

These Terms are governed by the laws of the State of California, USA, without regard to conflict-of-laws rules. Any dispute with Rent La Ventana will be resolved in the state or federal courts located in San Diego County, California, and you agree to their jurisdiction.

17. Contact

Questions: hello@rentlaventana.com.