How do I cancel or change a booking?

The owner sets the terms, not us. They are on their listing under “If your plans change”, in their words. Read them before you book.

Before the owner answers your request you can withdraw it yourself, for 20 minutes after asking. The hold on your card is released and nothing is charged.

After that, cancelling is a request you send the owner from your booking. Nothing changes while they decide.

Cancelling and refunding are separate. A cancelled booking frees its dates; money comes back only when the owner refunds it — in full, less the card fee, or in part. Rent La Ventana does not decide or send refunds.

The owner can refund from the site while the payment is still in Stripe. After Stripe pays them out, any refund comes from them directly.

To change dates rather than cancel, message the owner on your booking.