The place isn't what was advertised

If a verified listing turns out materially different from its page — wrong place, wrong condition, or it doesn't exist — message us within 24 hours of arrival.

We refund anything you paid us for it and help you find somewhere else to stay. We know this town, so “help you find somewhere else” means actual phone calls, not a form.

The rent itself is between you and the owner, which is why we push every peso of it straight to them and keep the messages and dates on your booking page where both of you can see them.