When does the money reach my bank?

Guests pay by card. Most sellers are paid straight to their own Stripe account. If you're paid through our payout account for Mexico, a stay's money reaches you 24 hours after check-in, and anything else as soon as the card clears. Stripe then waits before paying out to your bank: at least 48 hours in the US, and 7 days in Mexico and Canada. Those are Stripe's own minimums — we can't shorten them and neither can you.

While a payment is still in Stripe you can refund it from the booking or order — in full, less the card fee, or in part. After it is paid out, refund your guest directly.

For a seller we are still getting to know, payouts can wait until 48 hours after their guest arrives.

You can see every payment and payout in your own Stripe dashboard.